🌿 Terms of Service:

Understanding the Terms of Service

By using this site, you agree to these Terms of Service, which outline the rules governing your use of our website and any services we provide. These policies exist to protect both you, the customer, and us, the provider.

Sales, Delivery, and Return Policies

• Sales Policy

• All sales are processed directly through the Dobermanor Farms online store or at approved local events and markets.
  Product availability may vary, as many of our items are handcrafted in small batches. We reserve the right to limit quantities or adjust availability based on seasonality, ingredients, or production schedules.

• Shipping Policy

• At checkout, customers select their preferred shipping method from the available options.
  Dobermanor Farms makes every effort to honor that selection; however, we reserve the right to adjust the chosen carrier or service if necessary to ensure the safest and fastest possible delivery.

• Occasionally, shipping networks experience delays or regional service disruptions. In these cases, we may upgrade or modify your shipping method at no additional charge to you — and when needed, we may even cover the difference in cost to ensure timely arrival.

• You will receive tracking information via email once your order has shipped.

• Farm Pickup Policy

• Local customers are welcome to pick up orders directly from the farm at no additional charge.
  Because Dobermanor Farms is a working homestead, pickup requires prior arrangement — please do not arrive unannounced or solely with an order confirmation. Once your order is ready, we will reach out via email or text to coordinate a pickup date and time that works for both parties.

• Pickup hours and availability vary by season and event schedule.

• Local Delivery Policy

• Dobermanor Farms offers local delivery within designated areas for select orders.
  Delivery may be available for an additional fee depending on distance, order size, and schedule.
  Delivery requests must be arranged prior to checkout or confirmed through email communication. We’ll always strive to find the most convenient and affordable option for our customers.

• Return & Refund Policy

• We want every Dobermanor Farms experience to be a positive one. Due to the handcrafted and perishable nature of many of our products (such as food items, apothecary blends, and pet treats), returns are generally not accepted once products have been opened or used.

• However, if your order arrives damaged, incorrect, or unsatisfactory in any way, please contact us within 7 days of receipt at Diane@DobermanorFarms.com.
  We may request photos of the product or packaging for quality assurance purposes.

• When appropriate, we’ll offer:

• A replacement item (if available),

• A store credit, or

• A refund to your original payment method.

• Our goal is always to handle concerns with fairness, integrity, and care.

Accepted Payment Methods

We accept secure payment methods including credit/debit cards, PayPal, and others. Your payment information is encrypted and protected during all transactions.

Rules for Public Comments

We welcome respectful interaction on our website and social media.
Users may not post copyrighted materials or links to protected assets. Inappropriate or infringing content may be removed at our discretion.

Reporting Copyright Infringement

If you believe your work has been used without permission, please contact us at Diane@DobermanorFarms.com.
We promptly investigate and remove infringing content as required by law.

Governing Law

All disputes or legal issues related to these Terms are governed by the laws of the United States of America and the State of Alabama. By using our site, you consent to jurisdiction within Alabama courts.

🌿 Intellectual Property

All content on this site — including text, images, product names, and branding — is the property of Dobermanor Farms and protected by copyright laws. You may not copy, reproduce, distribute, or use our materials for commercial purposes without prior written permission.